Refund policy

Last Updated: 1 June 2026

At Acacia, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached (if applicable).
  • Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Intimate, hygiene, or personal care products (where applicable)
  • Items damaged through misuse or normal wear and tear

Return Process

To initiate a return, please contact us at:

Email: acaciatrove@gmail.com

Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the item if it arrived damaged or defective

Once your return request is approved, we will provide return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include clear photos showing:

  • The item received
  • The issue or damage
  • The shipping label and packaging

We will review your claim and offer a replacement, store credit, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, orders may already be in processing and cannot be guaranteed for cancellation.

Lost or Delayed Packages

Acacia is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your package is lost in transit, please contact us and we will work with the carrier to investigate the issue.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback. We are committed to finding a fair resolution.

Contact Us

For any questions regarding returns or refunds, please contact:

Acacia Customer Support
Email: acaciatrove@gmail.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Website: www.acaciatrove.com